Enable

The goal of every successful business is to find and keep satisfied customers. A customer relationship management (CRM) system gives you a 360-degree view of your customers, enhances sales productivity, and provides insights into new sales opportunities - the result of which are stronger and improved relationships with your customers. However, a Customer Engagement Management initiative ensures data quality and management, integrated single view and access to insight for improved customer intimacy.

Velteo’s Enable service is the combination of the award-winning salesforce.com CRM application, combined with our world class implementation service to get you up and running quickly and smoothly. By using a web based system, it means that your business does not have to purchase or maintain expensive IT equipment, its easy to use, and your data is available from anywhere - allowing you to focus on what you do best - managing your business.

KEY BENEFITS

  • Rapid deployment of salesforce.com to meet your requirements in as little as 5 days
  • Fixed cost deployment upon agreed scope of works
  • Discovery of your business requirements to help shape the end state of your CRM
  • Configured dashboards and reporting
  • Data migration services
  • Training and post go live support available

SALESFORCE.COM

With salesforce.com, it’s never been easier to expand your business. Generate new leads; manage leads, contacts, and customers; view or update sales data; instantly collaborate with co- workers; and get a bird’s-eye view into your sales and marketing efforts.

Key features include:

  • contact, lead & opportunity management
  • document management
  • integration with Gmail, Outlook & Lotus Notes
  • use templates to standardise and speed up customer communications
  • ability to track leads from your website
  • integration with Google AdWords for tracking your online marketing
  • built in standard reports and an ability to create custom reports as required
  • Customisable sales processes and competitor tracking
  • Ideas community for crowd sourcing innovation from within your organisation
  • Mass emailing and campaign managment
  • 12x5 phone support and extensive online help & training to name a few

Contact us for more information.