Engage
Experience has shown that many companies do not recognise the full benefits of salesforce.com for reasons such as: incomplete or improper implementation, mismatched business goals, inadequate training, lack of knowledge about system capabilities or inadequate resources to properly support the user base.
The ideal salesforce.com administrator possess a combination of excellent technical, business and people skills. An administrator who lacks these skills often results in a dissatisfied user base and an application that does not deliver value to the business. Velteo employs a team of salesforce.com experts and who collectively possess skills to address all potential salesforce.com challenges.
Velteo's CRM Engage provides these capabilities in three key service offerings for clients who have deployed salesforce.com:
- Reactive support
- Maintenance
- Proactive support
Combining all three gives you a premium level of support, enabling you to focus on your core business with peace of mind.
Reactive Support
- Optimised for ad hoc requirements
- great for on demand small configuration and reporting requests
- an Administration support service provided via live phone support, remote administration and online case management submission
Maintenance
- Scheduled health audits of the salesforce.com Org
- Remediation of agreed poor performing functionality
- New user training and adoption assistance
Proactive Support
- evaluation of adoption metrics with key stakeholders
- business objectives mapping
- functional planning
- feature update and evaluation in line with salesforce.com releases.
For more information contact Velteo.