CRM Technology and Services

CRM Technology and Services

This offering focuses on the provision & implementation of technology that enables and enhances the sales process. Customer Relationship Management technology provides the operational and transactional improvement to customer management and insight.

Our Engagement Stack identifies the areas we specialise in:              

We offer a range of technology tools and services to support this:

  • Enable: Rapid implementation of base CRM platform
  • Enrich: CRM customisation to business process and improved reporting
  • Empower: Consulting and implementation of the Enterprise 2.0 functions in salesforce.com
  • Engage: Administration and support services
  • Data Integrity: De-duplication, enrichment and validation services
  • Integration Services: Manual and automated synchronisation of backend to front end systems
  • Mobility and Portal: Free your information to any device, any time 
  • CRM Training: Customised training for improved adoption of CRM system
  • CRM Analytics
  • Marketing Automation
  • Sales 2.0 Tools

Our implementation process following the following process:

  • Requirements Analysis
  • System Design
  • Customization
  • Data Cleansing and Migration
  • Systems Integration
  • User Training